Free NZ Shipping on orders over $150
Need Help? 0800-88-26-4537 | 03-366-9885

Delivery Information

Spend $150+ & Get Free Shipping NZ Wide

Please see all questions based on the delivery of orders. If you are unable to obtain the information you need or are still concerned about your order please do not hesitate to contact us.

Please email us on sales@completeangler.nz or call us 03 366 9885. Please have your order number to hand when you call.

General Delivery and Dispatch

Free shipping is automatically given to any orders over $150 that are being shipped within New Zealand's North & South Islands.

We do not offer free shipping outside of New Zealand at this time.

If your item is in stock we aim to get it dispatched the next working day. Track and Trace emails are sent out around 7 pm the day of dispatch and can sometimes end up in your junk or spam folders. 

If you do not receive your track and trace email and haven’t had any communication suggesting there has been a delay in your order please call us on 0800 88 26 4537 or email us at sales@completeangler.nz and we can look into this for you.

If you know your item will arrive when you are usually out of the house but are happy to have the driver put it in  safe location please specify in the comments when you place your order.  Typically all orders require a signature unless specified. 

Given your item is in stock we aim to have all orders placed by 2:00pm dispatched the same working day.

Orders are shipped on working days. (eg. Monday - Friday & excluding public holidays)

Public Holidays we don't dispatch on are: 
• New Year's Day
• Waitangi Day
• Good Friday
• Easter Monday
• Anzac Day
• Queen's Birthday
• Matariki
• Labour Day
• Show Day
• Christmas Day
• Boxing Day

When we ship gas or aerosols they are considered dangerous goods. For this reason, they have to be shipped on their own as they’re own package. For this reason, you can expect a small delay in the delivery of your order. 

Due to these items being considered dangerous goods we cannot ship them internationally. If you try to order these items from us and you do not live in New Zealand they will be automatically be set to Click and Collect from our Christchurch store.

Sometimes items we ship are split down into a few smaller packaged so make the delivery time to you quicker and smoother. This can be due to the size and weight of the items or to make sure the driver is able to get them to you safely. 

The main courier company we use for dispatching our orders is PBT and NZ Post. This can vary however if we send your item directly from our suppliers. If we ship directly from our supplier we will alert you and do our best to obtain a tracking number for you.

Please let us know as soon as possible and we can get this altered. If you find out this after you item is dispatched please call our team or email our customer service and we can get it altered for you with the courier.

When we ship gas or aerosols they are considered dangerous goods and they have to be shipped on their own as their own package. For this reason, you can expect a small delay in the delivery of your order. 

Due to these items being considered dangerous goods we cannot ship them internationally. If you try to order these items from us and you do not live in New Zealand they will be automatically be set to Click and Collect from our store.

Delivery Time

If you are based in the Christchurch area (like us) you will generally see your item overnight but sometimes during busy periods, this can be delayed.  Almost all orders are generally delivered within 4 working days.

Delivery times will be longer if your address is considered rural or your items are considered oversized or Dangerous Goods.

If you are based in the South Island (like us) you will generally see your item in around 2 working days however sometimes during busy periods this can be delayed. Almost all orders are generally delivered within 5 working days.

Delivery times will be longer if your address is considered rural or your items are considered oversized or Dangerous Goods.

If you are based in the North Island you will generally see your item in around 2-3 working days however sometimes during busy periods this can be delayed. Almost all orders are generally delivered within 6 working days.

Delivery times will be longer if your address is considered rural or your items are considered oversized or Dangerous Goods.

Generally, it is advised you should add 2 extra working days for rural delivery time. This is due to the order being handed off to the driver for the area and when their run is scheduled.

There are a few ways to organise faster shipping.

We can add a Saturday Delivery ticket to your package and the courier company will treat Saturday as a working day for your item. We can also ship items directly from our suppliers sometimes if we do not have them in stock or if it will cut off any shipping time. We might also be able to organize an overnight status on an item. This can depend on the size and weight and location.

Please call us on 03 366 9885 as soon as possible so we can get your order dispatched quickly.

International Shipping

Absolutely! Order & Pay online and we will hold your item until you arrive to collect. Simply select Click & Collect at checkout & make a note in the comments when you purchase when you will be collecting.

We are unable to ship some items outside of New Zealand due to their weight or status. We cannot ship Knives, Blades, Aerosols or Gas anywhere outside of New Zealand as they are Dangerous goods.

If these items are added to the cart and attempted to be shipped to an address outside of New Zealand the cart will default to the order being a click and collect due to the shipping restriction.

We welcome orders to be placed for these items should you be traveling New Zealand and are purchasing prior to your trip and hope to collect when passing through.

International shipping is available for Australia with our built-in shipping calculator.  You can shop like normal, enter your address and we will get your orders out to you ASAP.

Typically it can take 15 - 30 working days to get to most urban Australian addresses.

International shipping is available in some countries outside of Australia.  For delivery rate & time please email sales@completeangler.nz to get a quote

There are a few ways to organise faster shipping.

Please call us on 03 366 9885 or email us at sales@completeangler.nz  To organise faster international courier shipping.




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